Order processing
Everything in view: the full flow from order intake to delivery, including returns and cancellations.
A dozen steps lie between order intake and payout. On miegroup they follow a fixed sequence that everyone involved can see — from the packing table to accounting.
What you can actually do with it
- Fixed status flow with a guard: no skipped steps, no contradictory states.
- Several sellers in one basket become separate orders with a single payment.
- Documents bundled per order: invoice, delivery note, packing list, label, cancellation.
- Self-service cancellation for unpaid orders — the goods return to the basket.
Frequently asked questions
How does an order move through the system?
From intake through payment, packing and shipping to delivery — every step has a status that customer and seller can see. Invoice, delivery note and label are created automatically from the order.
What happens with returns and withdrawal?
The withdrawal period starts with proof of delivery; the customer reports the return in their account, the seller confirms and refunds via Stripe. Unpaid orders can be cancelled by the customer directly.
How does it work with several sellers in one basket?
The marketplace splits the basket automatically into one order per seller with a single payment for the customer. Each seller sees only their part and ships independently.