# Order processing

Everything in view: the full flow from order intake to delivery, including returns and cancellations.

A dozen steps lie between order intake and payout. On miegroup they follow a fixed sequence that everyone involved can see — from the packing table to accounting.

- Fixed status flow with a guard: no skipped steps, no contradictory states.
- Several sellers in one basket become separate orders with a single payment.
- Documents bundled per order: invoice, delivery note, packing list, label, cancellation.
- Self-service cancellation for unpaid orders — the goods return to the basket.

## FAQ

### How does an order move through the system?

From intake through payment, packing and shipping to delivery — every step has a status that customer and seller can see. Invoice, delivery note and label are created automatically from the order.

### What happens with returns and withdrawal?

The withdrawal period starts with proof of delivery; the customer reports the return in their account, the seller confirms and refunds via Stripe. Unpaid orders can be cancelled by the customer directly.

### How does it work with several sellers in one basket?

The marketplace splits the basket automatically into one order per seller with a single payment for the customer. Each seller sees only their part and ships independently.

Canonical: https://miegroup.net/en/solutions/bestellabwicklung
Source: miegroup (https://miegroup.net)