Customers & messages
Central communication: all enquiries, chats and contacts in one place — separated per website.
Questions before the purchase decide the purchase. miegroup bundles enquiries from shop, marketplace and e-mail in one place — with a link to the order and without lost threads.
What you can actually do with it
- Messages separated and labelled per website and audience.
- Replies sent from the company mailbox, in your own name.
- Incoming e-mails are matched through a reference in the subject.
- Support requests to miegroup live in the same place.
Frequently asked questions
Where do customer enquiries come together?
In one inbox per website: contact form, chat from the shop, dealer enquiries and quote requests. Every enquiry has a reference number and an assignee.
What if a customer writes in another language?
Messages are translated at the push of a button and the reply is translated back; the customer’s language is detected and remembered. On request the AI drafts a reply from the order data — you send it.
Is response time measured?
Yes, per company as the median time to first reply. The value appears in the dashboard; fast replies strengthen the seller rating on the marketplace.