# Customers & messages

Central communication: all enquiries, chats and contacts in one place — separated per website.

Questions before the purchase decide the purchase. miegroup bundles enquiries from shop, marketplace and e-mail in one place — with a link to the order and without lost threads.

- Messages separated and labelled per website and audience.
- Replies sent from the company mailbox, in your own name.
- Incoming e-mails are matched through a reference in the subject.
- Support requests to miegroup live in the same place.

## FAQ

### Where do customer enquiries come together?

In one inbox per website: contact form, chat from the shop, dealer enquiries and quote requests. Every enquiry has a reference number and an assignee.

### What if a customer writes in another language?

Messages are translated at the push of a button and the reply is translated back; the customer’s language is detected and remembered. On request the AI drafts a reply from the order data — you send it.

### Is response time measured?

Yes, per company as the median time to first reply. The value appears in the dashboard; fast replies strengthen the seller rating on the marketplace.

Canonical: https://miegroup.net/en/solutions/kunden-nachrichten
Source: miegroup (https://miegroup.net)