Contacts by topic

Companies define who receives enquiries about sales, export, spare parts, dealers, service and press. Buyers choose a topic instead of a person.

The problem

Messages to a company went to a general contact person. Someone with a spare parts question wrote to the same place as a dealer or the press – and the message first had to be passed on internally.

The solution

In the master data you enter a person responsible for each topic. When writing, buyers choose “What is it about?”, and the message goes directly to the right person. If a topic is not assigned, the general contact person receives it. The addresses of the persons responsible stay in the panel and are not published.