Email notification for unread messages
If a message to your company remains unread for 15 minutes, the person responsible receives an email – after that, at most one reminder a day.
The problem
Until now, a company only learned about new messages in the panel. Anyone who did not check left customers writing into a void – often for days.
The solution
If an incoming message is still unread after 15 minutes, an email goes to the person responsible for the topic, otherwise to the general contact person. If it remains unread, at most one reminder a day follows, for no more than 14 days. The email does not contain the message content; reading and replying take place in the panel. The notification can be switched off per company under “Contacts by topic”.
In brief
How do I find out that a customer has written to my company?
If a message to your company remains unread for 15 minutes, the person responsible receives an email – after that, at most one reminder a day. If an incoming message is still unread after 15 minutes, an email goes to the person responsible for the topic, otherwise to the general contact person. If it remains unread, at most one reminder a day follows, for no more than 14 days. The email does not contain the message content; reading and replying take place in the panel. The notification can be switched off per company under “Contacts by topic”.